The European Union (EU) is the only area in the world with a set of rules designed to ensure a minimum level of protection for passengers in the main modes of transport (air, rail, waterborne and bus/coach). Passenger rights are one of the flagship policies that the EU delivers directly to its citizens.
A number of problems have become apparent since the adoption of current legislation on passenger rights. There are inconsistencies, grey zones and gaps in legislation, passengers are insufficiently aware of their rights, and these rights may not be interpreted and enforced uniformly within the Union.
Our auditors will examine what action the Commission has taken to monitor and enforce the EU’s passenger rights policy. We will also visit ten Member States (the Czech Republic, France, Finland, Greece, Germany, Ireland, Italy, the Netherlands, Poland and Spain) to meet officials and relevant stakeholders and assess implementation on the ground.