06/12/2022
In the light of the increasing importance of digital services, this report assesses the effectiveness of the 2016 Commission’s Action Plan aimed at fostering e-Government in the EU. We found that the Commission successfully completed the actions covered by our audit.
It also supported the implementation of digital services in Member States through funding, technical support and fostering collaboration. However, not all digital services are available across the EU due to delays in Member States.
The Commission’s monitoring was limited to some individual actions rather than the implementation of the Plan as a whole.
In addition, there was no overarching strategy to promote the e-Government solutions available at EU level among key users.
We make a number of recommendations to address these issues.
ECA special report pursuant to Article 287(4), second subparagraph, TFEU.
Special Report 24/2022: e-Government actions targeting businesses – Commission’s actions implemented, but availability of e-services still varies across the EU
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